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Dr. Karen Chan K.S.

Former Vice President, Hang Seng Management College

and Director of Personnel, Hong Kong Baptist University

  • EdD, University of Bristol, UK

  • Postgraduate Diploma in MED (Management for Executive Development), Chinese University of Hong Kong

  • Master of Philosophy, University of Hong Kong

  • Bachelor of Arts (Hons), University of Hong Kong

Dr. Karen Chan has served in the higher education sector for 30+ years, and her research explores the tensions between academic quality and the rise of managerialism in modern university management.


Dr. Karen Chan began her career in higher education in 1981 as an assistant to the president at Hong Kong Baptist University (then Hong Kong Baptist College). Her experiences and observations on the growth and success of Hong Kong Baptist University has contributed to her keen academic interest in modern university management and its challenges of quality assurance, accountability, and the tension between the academic world and the new demands of the society on higher education for value-addedness, efficiency, and productivity.

Dr. Chan's research explores whether a balance could be struck between the two sides, the academic world and society at large: concerns over quality, efficiency and accountability on the one hand, and the upholding of traditional academic values of autonomy, collegial rule and self-regulation on the other.

After serving 22 years as head and then director of personnel at Hong Kong Baptist University, Dr. Chan went on to become vice president (organizational development) of Hang Seng Management College (HSMC) in 2011. Among her many efforts at HSMC, she has re-structured the institutional management infrastructures, led the institutional strategic planning process, and worked closely with the academic team to prepare for the College’s various accreditation exercises, which led to HSMC acquiring the private university title in 2017 and becoming the Hang Seng University of Hong Kong in 2018.

Professional experience​

  • College Adviser, Chu Hai College of Higher Education (April 2019)

  • Honorary Adviser, the Hang Seng University of Hong Kong (2018-2019)

  • College Adviser, Hang Seng Management College (2016-2018)

  • Vice-President (Organizational Development), Hang Seng Management College (2011-2016)

  • Director of Personnel, Hong Kong Baptist University (1996–2011)

  • Head of Personnel Section, Secretariat, Hong Kong Baptist College/University (1989–1996)

​Other academic and professional activities (selected)

  • Invited guest lecture on “Human Resources Management in Higher Education” to Mainland university delegations, at the Hong Kong Polytechnic University’s Centre for Executive Development, during the period 2010-2017.

  • Invited guest lecture on “Performance Management” at a Master’s Degree Programme on Recreational Management, organized by the Physical Education Department, Hong Kong Baptist University, 2008-2010.

  • Published a Paper on “The Difficulties and Dilemma of Constructing a Model for Teacher Evaluation in Higher Education, Higher Education Management, Journal of Institutional Management in Higher Education (IMHE), Organisation for Economic Co-operationand Development (OECD), (2001) Vol 13, No.1, pp 93-111.

  • Delivered a Paper on “The Difficulties and Dilemma of Constructing a Model for Teacher Evaluation in Higher Education” at an International Conference on Changing Patterns in University Management, co-organized by Tsinghua University, OECD’s programme on Institutional Management for Higher Education (IMHE), and David C. Lam Institute for East-West Studies (LEWI) of HKBU, in Beijing, China, 2000.

Committee work (selected)

  • Member of Institutional Review (IR) Working Group, Chu Hai College of Higher Education (April 2019)

  • Chairman of Professional Support Services Committee, Library Committee, IT Advisory Committee, Committee on New Student Residential Halls and Catering Services Committee of Hang Seng Management College (2011-2016)

  • Member of Academic Board (AB), Planning and  Development  Committee under the AB, Senior Management Committee (SMC), Resources Allocation Committee under the SMC, Steering Committee on Campus Development and HR Committee under the Board of Governors (BoG), Secretary to College Council and Secretary to Search Committee for President under the BoG of Hang Seng Management College (2011-2016)

  • Secretary and Member of Staff Affairs Committee of Hong Kong Baptist University (HKBU) (1989-2011)

  • Secretary to Personnel Committee of Council, HKBU (1989-2011)

  • Member of Board of Continuing Education, School of Continuing Education, HKBU (1996-2011)

  • Member of Board of HKBU’s Kindergarten, School of Continuing Education, HKBU (1996-2011)


  • Module Excellence Award, Diploma Course in Management for Executive Development, the Chinese University of Hong Kong (1995)

  • Swire Scholarship, Sir Robert Black College, University of Hong Kong (1977-79)

  • Higher Degree Research Scholarship, Centre for Asian Studies, University of Hong Kong (1977-79)

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